Sam Meyer Dry Cleaners - Sam Meyers Hikes Point Louisville KY RUINED A DRESS REFUSED TO REPLACE;ALTERATIONS

Louisville, Kentucky 0 comments
Not resolved

Sam Meyers located at 4039 Taylorsville Rd, Louisville, KY in the Hikes Point area ruined a dress that I brought in to get altered/shortened.It was a dress of my daughter's that she wore in a wedding and she wanted it shortened to wear to her college graduation.

I took it into Sam Meyers as it was recommended to me. The dress was hemmed VERY unevenly and the several layers of the dress were not hemmed to one length as I asked. The lining underneath was uneven as well and hemmed 1 to 2 inches shorter than the sheer fabric as the top layer. This made the dress entirely too short to wear as it was cut off as a mini skirt.

As it was too short, it could not be fixed. The manager, Tammy, was very hard to reach, did not return phone calls and stood me up for a meeting that I was supposed to have with her to discuss this dress. The owner, Pat, would not take or return any of my 4 phone calls to him. The alterations person was also very rude.

They would not give me my money back for the botched alterations, nor would they pay for the dress, which is now trash!I have reported them to the BBB and FTC.

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